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Customer support › Customer support FAQ › Order pick-up (Boron, CA)

order pick-up (boron, ca)

Who do I contact if I need to move my pick up or shipment date? Are there restrictions? Additional costs?
Email or call your customer service representative. U.S. Borax must have 24-hour’s notice to cancel or reschedule a truck. If a U.S. Borax arranged truck is at a plant or warehouse site and the order needs to be cancelled or rescheduled, a dry-run fee will be assessed to your account. There is no charge for order changes.
What are the hours of pick-up at your Boron location?
Customers may pick-up their products from 7 a.m. to 2 p.m. Pacific (PT). Please review your order acknowledgment for date and time. Hours are subject to change.
Why can’t my driver pick up my order late?
At our California operations, product is produced according to the originally requested pick-up date on the order acknowledgment (OA). U.S. Borax warehouses need to adhere to a pick-up reservation policy to ensure sufficient personnel are on-site to process and load the trucks.
Do I need to call ahead to pick up my order?
Please refer to the order acknowledgement (OA) to confirm if your warehouse requires you to call ahead for pick up.
What if I miss my pick up date?
Contact your customer service representative for a new pick up date (lead times will apply). Please do NOT contact the warehouse or plant for rescheduling.

U.S. Borax, part of Rio Tinto, is a global leader in the supply and science of borates—naturally-occurring minerals containing boron and other elements. We are 1,000 people serving 650 customers with more than 1,800 delivery locations globally. We supply around 30% of the world’s need for refined borates from our world-class mine in Boron, California, about 100 miles northeast of Los Angeles.  Learn more about Rio Tinto.

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