Contact Customer Service

I want to buy or have a complaint about laundry detergent. Who do I contact?
Where is your Boron, CA, site located?
What are the hours of pick-up at Boron?
Can I get a product sample?

Americas Customer Service

USBCSC-domestic@riotinto.com
+1 800 872 6729
 

Hours of operation: 8:30 a.m. - 5:00 p.m. Central
Closed U.S. holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving holiday (Thursday and Friday), Christmas holiday (Christmas Eve and Christmas)

Customer Service Analyst
Barb Nork
barb.nork@riotinto.com
+1 800 872 6729
Manager, Americas Customer Service
Gina Moore
USBCSC-domestic@riotinto.com
+1 800 872 6729

Asia-Pacific Customer Service

APAC hotline: +65 66799316
Toll Free Line (North China): 10800 650 0580
Toll Free Line (South China): 10800 265 2553
Toll Free Line (Taiwan): 008 0665 1980
Email: CSC_RTMAsia@riotinto.com

Europe, India, Middle East, Africa Customer Service

Europe hours of operation: 8:00 a.m. - 4:00 p.m. CET
Closed German holidays: New Year's Day, Good Friday, Easter Monday, Labor Day, Ascension Day, Whit Monday, German Unity Day, Christmas holiday (Christmas and Second Day of Christmas)

Belgium, France, Ireland, Netherlands, Nordics, and the UK
Sonia Morel Scheik
RTM-CustomerService-NW-EUR@riotinto.com
+49 (0) 6196 960045
Austria, Germany, and Switzerland
Alexander Stolze
RTM-CustomerService-C-EUR@riotinto.com
+49 6196 96 00 61
Spain, Greece, Italy, and Portugal
Stefanie Sauer
RTM-CustomerService-S-EUR@riotinto.com
+49 (0) 6196 960045
Eastern Europe
Stefanie Sauer
RTM-CustomerService-E-EUR@riotinto.com
+49 6196 96 00 28
Northern and Western Africa
Sonia Morel Scheik
RTM-CustomerService-NAWA@riotinto.com
+49 6196 96 00 61
Southern and Eastern Africa
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
Middle East
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
India, Bangladesh, Nepal, and Sri Lanka
RTM-CustomerService-MEAI@riotinto.com
+91 124 4992228
Pakistan
Sonia Morel Scheik
RTM-CustomerService-P@riotinto.com
+49 6196 96 00 28

U.S. Borax, part of Rio Tinto, is a global leader in the supply and science of borates—naturally-occurring minerals containing boron and other elements. We are 1,000 people serving 650 customers with more than 1,800 delivery locations globally. We supply around 30% of the world’s need for refined borates from our world-class mine in Boron, California, about 100 miles northeast of Los Angeles.  Learn more about Rio Tinto.

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